Resume

Summary

AI Product Leader with 14 years shipping in messy, high-stakes, regulated environments. I build AI products, lead teams, and make delivery predictable. Modernized software delivery for the U.S. Space Force, coached 70+ product teams at Kaiser Permanente, and taught 150+ PMs at General Assembly. Currently independent, exploring full-time product leadership roles and selectively consulting. Most of my work starts the same way -- a team is stuck, I name what is happening, build just enough structure to get people moving, and stay until the work is self-sustaining.

Product Manager & AI Practice Lead

Artium · 2025 – 2026

Senior PM who led AI practice strategy, competitive positioning, and client product delivery at a software consultancy.

• Shaped how product teams integrate AI into discovery, delivery, and operating models across client engagements
• Built a 340+ skill AI agent system powering reusable consulting workflows, coaching templates, and knowledge synthesis
• Led product for a client team building an Asset Library MVP: ran inception, created user personas, built lean backlog workflow, and paired daily with client PM

Clinical Trial Simulator (CRO Client)

• Led product on Helia, an Azure-native clinical trial startup simulator for a $2.7B pure-play CRO
• Designed deterministic document triage system for regulatory submissions, site selection, and trial feasibility analysis

Staff Product Portfolio Lead

Rise8 / U.S. Space Force · 2024 – 2025

Led a balanced team (Product, Design, Engineering, Platform) coaching Space Launch Delta 45 toward modern software delivery for the Digital Spaceport of the Future.

• Cut MVP cycle time from 6 months to 2 weeks (92% faster delivery) by introducing outcome-based product practices to a defense software factory
• Managed 20+ projects across 3 portfolio pillars (Platform & Pipeline, Mission Capabilities, Org Maturity) with outcome-based roadmaps iterated 7 times over 7 months
• Coached a PM through her first Discovery & Framing to production deployment, navigating Operational Acceptance reform that had stalled releases across the Delta
• Designed the K8 Playbook, a multi-level product training curriculum adopted across the Rise8 PM practice
• Featured speaker at AFA Air, Space & Cyber Conference (Washington, DC). Won "Master of the Mic" for best presentation at the Rise8 PM Department Offsite

Independent Product Consultant, Fractional Director of Product

Independent · 2020 – Present

Fractional product leadership for early-stage companies in healthtech, biomarker-driven wellness, impact measurement, and regulated industries.

FLUXX Health (AI + Healthtech)

• Designed an AI-informed recommendation engine with clinical validation and logic scoring across 150+ symptom types and hormonal phases for a science-backed menopause decision support platform
• Built a Custom GPT product with persona-adaptive responses, phase detection logic, and a clinician-reviewed decision tree
• Took the product from zero to 120 active users with 47% engagement (exceeding industry benchmarks), 800+ quiz completions, and 38% reduction in quiz abandonment
• Delivered HIPAA-compliant MVP in under 6 months. Authored PRD, AWS architecture, compliance docs, and monetization strategy. Recruited a 20-member Clinician Advisory Board
• Organic search traffic nearly tripled month-over-month after content and SEO work shipped

Sperity Health (Biomarker-Driven Wellness)

• Built a HIPAA-compliant biomarker MVP in 4 months, co-designing the Sperity Score (a daily 0-100 wellness metric integrating HRV, glucose, biomarkers, and fitness data) with physicians
• Shifted the founding team from founder-driven decisions to a repeatable delivery model with personas, OKRs, service blueprints, and agile cadence

Additional engagements across impact measurement (B Lab), military coaching systems (Sagely / U.S. Air Force 350th Spectrum Warfare Wing), and respite care research (Carina Health / WA Medicaid).

Principal Product Mgmt & Transformation Coach

Kaiser Permanente · 2022 – 2024

Built a product practice learning hub and coached 70+ teams to shift from project-based delivery to outcome-driven product models at one of the largest healthcare organizations in the country.

• Coached 9 experience groups, 70+ teams, and 50+ PMs through workshops, 1:1 mentoring, and reusable coaching templates. 1,150+ learning event attendees across OKR workshops, SVPG sessions, and product bootcamps
• Authored a Product Practice Guide that reached approximately 20,000 KP IT staff, plus 3 Quick Start Guides and 40+ SharePoint resources
• Designed an L1-L4 OKR cascade framework connecting team-level key results to a $350M digital investment portfolio
• Built scalable coaching infrastructure (learning hub, reusable templates, community of practice) rather than relying on 1:1 coaching alone
• Board recognition: "Developed curriculum and launched product model learning program for KP IT"

Senior Product Manager, Platform

Zendesk · 2020 – 2022

Led platform data architecture for Custom Objects, taking the product from an API-only beta through v2 GA while operating at group PM scope across 3 teams.

• Owned Custom Objects end-to-end: beta analysis (240 customers, ~50 active beta users), schema builder, object templates, record detail pages, layout configurations, and v2 migration path
• Made the call to pause new features for 9 months to clear Custom Fields tech debt. After the refactor, new features took less than half the original development time
• Operated at group PM scope covering 3 data management teams (~18 engineers, designers, and managers) through cascading manager transitions
• Led the Agent Workspace migration program: reviewed 75 enterprise accounts, migrated 55 ($20M ARR) with low friction, achieved 6-29% performance improvement
• Co-presented "As an Attacker, I Want Your Data" at SpringOne 2020: a framework for writing attacker stories alongside user stories with Gherkin rejection criteria

Senior Management & Product Consultant

Pivotal Labs / VMware Tanzu Labs · 2016 – 2020

Consulting PM and coach across 21 engagements in 7 offices, teaching enterprise and government teams to ship using balanced teams, Lean Startup, User-Centered Design, and Extreme Programming.

• 21 project assignments across 14 clients in 3.5 years spanning defense (U.S. Air Force, 3 engagements), retail (Home Depot, 3 engagements), financial services, real estate, food rescue, and digital therapeutics
• Coached 50+ PMs and engineers using Pivotal's "I do, We do, You do" model, progressively handing over product ownership to client teams
• Led a financial services engagement that shipped a consumer installment payments product reaching 100k users, 130k installments, and $108M revenue
• Managed 5 direct PM and Designer reports with performance evaluations, staffing decisions, and compensation benchmarking
• Facilitated a 5-day Design Sprint for Goodr Food Rescue (now 32M+ meals served, certified B Corp) and coached founder Jasmine Crowe through user interviews and story writing
• Organized Lean Software Atlanta meetup out of the Pivotal Atlanta office

Product Management Course Instructor (Part-Time)

General Assembly · 2017 – 2018

Taught a 10-week Product Management course and monthly Agile workshops, coaching 150+ aspiring PMs through hands-on curriculum built around real product challenges.

• 150+ PMs taught with a 9.5/10 student satisfaction rating
• Designed an 85-slide PM 101 curriculum with scaffolded exercises covering problem statements, personas, wireframing, OKRs, estimation, and release planning
• Led monthly 2-hour community workshops on Agile and Product Management for the broader GA community
• Student testimonial: "I walked away empowered, confident in my abilities, and ready to move to the next level"

Core Competencies